January 31, 2006
ISSN 1556-7648

Trash Talk: Tip of the Week

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Tip of the Week: What Do Office Tenants Want?

Sometimes we as cleaning business owners and managers think we know what our customers want so that's what we focus on. But what do tenants of office buildings really want from their cleaning service? The following are some of the things that office tenants feel are the most important services they want to receive in their buildings: Provide a speedy response to any problems that arise during the day. Quick response to both property manager and tenants. Knowledgeable about cleaning issues, able to solve problems quickly. They want a cleaning service that pays extra attention to detail and is committed to doing a good job. They like to see familiar faces in the cleaning staff, so they value low turnover. They like to see cleaning personnel in a uniform and personnel who are courteous and act professionally. The following are the most common reasons property managers replace their cleaning service: Lack of response to concerns and problems. Repetitive problems. Have to request something more than once before the task is taken care of. Lack of communication. Reactive versus proactive in their approach to cleaning issues. Lack of attention to detail, poor quality cleaning. Copyright (c) The Janitorial Store (TM)